Customer Support

To place an order, customers must first log in or have an active Tradeasia account. Once logged in, you can submit a Request for Quotation (RFQ) through the Contact Us page. After the quotation is confirmed, our sales team will assist you with the order process. For account or login assistance, please contact us at contact@chemtradeasia.com or (+62) 877-6100-1633.

After placing your order, you’ll receive a confirmation email within 24 36 hours. Order status updates are provided directly by your assigned sales representative via email or WhatsApp.

If you prefer direct assistance, feel free to reach out to us at contact@chemtradeasia.com or (+62) 877-6100-1633.

Sometimes, not all requested items are available in stock during processing. In such cases, we may partially ship your order.

We’ll always notify you beforehand and will only proceed with a split shipment if we’ve already received prior authorization from a designated representative in your organization. Once the initial shipment is out, we’ll keep you updated on the remaining items.

All our chemical products undergo rigorous quality control testing before shipment. We maintain strict quality assurance protocols, provide Certificates of Analysis with each order, and ensure all products meet specified purity and quality standards before delivery to customers.